StoryBrand Messaging Services

Why Your Small Business Needs a Clear Marketing Message


Well Dressed Walrus, based in Spokane, WA, builds StoryBrand certified messaging playbooks that clarify your brand message and attract more qualified leads for businesses across the country.

A man with a beard, wearing a dark suit and a watch, sits at a desk with a laptop, holding his temples and looking at the screen with a focused expression. Papers labeled "marketing playbook" are scattered on the desk, and the background is a modern office space.

Overcome the ‘Curse of Knowledge’ and Find Your Message

You know your business better than anyone. You’ve built it, run it, and thought about it more than any customer ever will. That closeness is exactly what makes your marketing message hard to write.

Marketers call this the “Curse of Knowledge.” It’s the reason so many small business messages sound jargon-heavy or centered on the company instead of the customer. Visitors land on a website, scan for ten seconds, and leave confused about what you actually do.

A StoryBrand marketing message fixes this by starting with your customer’s problem instead of your company’s story. Without a clear message, even the best products get buried under messaging that confuses everyone except the people who wrote it.

When you have the right words to say… you can promote your business with confidence. Anywhere. Anytime.


“If you are tired of marketing that does not work and want some hope, I would hire Curt and his team.” 

Donald Miller
StoryBrand Author, Founder

A Personal Message from Don >

How a Clear Marketing Message Delivers Results


Built on the framework created by Donald Miller, StoryBrand BrandScript positions your customer as the hero and your business as the guide who helps them win.

A clear StoryBrand marketing message does four things for your business:

Icon of an open hand holding a gift box with a bow on top, designed in a simple, line-art style and rendered in orange. Ideal for illustrating your marketing playbook with visual clarity and appeal.

Clarifies your value proposition so customers understand why they should buy from you

An orange line drawing icon featuring four boxes connected to a central point with a lightbulb and a star on top. The surrounding lines suggest a network or distribution system, representing elements of a marketing playbook.

Clarifies your positioning so customers know what makes you different from your competitors

Icon of three orange humanoid figures at the top of the image with an orange horseshoe magnet below them. The magnet emits orange lines upwards, suggesting it is attracting the figures—a perfect visual for a marketing playbook.

Attracts more leads, closes more deals, and keeps the clients you already have

An orange icon depicting a megaphone with sound lines emanating from it, reflecting elements of a marketing playbook.

Turns employees and clients into brand ambassadors with a message that’s easy to repeat

Three individuals are gathered around a table, working collaboratively on their marketing playbook. One person is typing on a laptop while another is holding a tablet. Various office supplies, including pens and papers, are scattered on the table. The background shows a white brick wall.
A black booklet titled "Your Brand's Messaging Playbook" in white text. Below the title, icons representing social media, email, and other communication methods are connected by lines and arrows in orange, resembling a marketing playbook diagram.

What’s Inside Your StoryBrand Messaging Playbook?


Your custom messaging playbook translates the StoryBrand framework into tools you can use across your marketing:

  • StoryBrand BrandScript: the core script that turns your customer into the hero of your marketing
  • StoryBrand Soundbites: Five short sentences you can use on all your marketing materials to tell people what you do and who you do it for.
  • FAQ messaging: answers to the objections that stop prospects from buying
  • Sales letter example: a persuasive letter built from your new message
  • Elevator pitch: a short pitch you can use in any room
  • One-liner: a single sentence that says what you do and why it matters
  • Tagline: a short phrase that reinforces your brand identity
  • Real-world use cases: your message applied to your website, social bios, and email signature

Core Marketing Message Concepts

Understand Your Customer Better

Buyer Persona

A buyer persona is a semi-fictional representation of your ideal customer based on market research and real data about your existing customers. It helps you understand your customers’ goals, challenges, and behaviors, allowing you to tailor your marketing strategies to meet their needs more effectively.

Build Trust with Proactive Answers

FAQ Messaging / How to Overcome Objections

FAQ messaging involves preparing answers to common questions and objections that potential customers might have. This proactive approach helps build trust and credibility by addressing concerns upfront, making it easier for prospects to move forward in the buying process.

Open The Door to Better Networking

Elevator Pitch Example

An elevator pitch is a brief and persuasive speech that introduces your business, product, or service in a concise manner. It is designed to capture the listener’s attention and spark interest within a short time frame, typically 30 seconds to two minutes. A strong elevator pitch can open doors to new opportunities by making a memorable first impression.

Integrate Consistent Messaging Everywhere

Real World Messaging Use Cases

Real world use cases provide practical examples of where you can apply your new messaging. These include various touch points such as your social media bio, email signature, business card, website, and more. By showcasing these examples, you can see how your refined messaging can be seamlessly integrated into different aspects of your marketing and communication efforts, ensuring consistency and effectiveness across all channels.

Simplify Your Messaging with
Storytelling Magic

Storybrand Brandscript

The Storybrand Brandscript is a powerful tool that helps you clarify your brand’s message by using the elements of storytelling. Developed by Donald Miller, it focuses on positioning your customer as the hero and your brand as the guide that helps them overcome their challenges. This approach simplifies your messaging, making it more engaging and effective across all marketing channels.

Persuade and Convert The Non-Salesy Way

Sales Letter Example

A sales letter is a written communication designed to persuade potential customers to take a specific action, such as making a purchase or requesting more information. It highlights the benefits of your product or service, addresses the reader’s pain points, and includes a compelling call to action. A well-crafted sales letter can generate leads, build relationships, and drive sales.

Be Remembered with a Powerful “One-Liner”

“One-Liner”

A “one-liner”, or a “hook”, is a succinct statement that encapsulates the essence of your business or value proposition. It is designed to be easily remembered and quickly convey what your business does and why it matters.

Elevate your Brand Identity

Tagline

A tagline is a short, memorable phrase that captures the core essence of your brand. It is often used in marketing campaigns and branding efforts to reinforce your brand identity and make a lasting impression on your audience. A strong tag line can differentiate your brand and make it more recognizable.

AS A SMALL BUSINESS OURSELVES…

We understand the challenge of crafting a marketing message that stands out in a crowded market.


Well Dressed Walrus delivers the just right thing that your audience needs to hear or see. They get the nuances. And it’s this laser focus that makes them invaluable. Not to mention, they’re so easy to work with. Good folks doing good work.

Brandon Dahl

Trualta

Curt and his team were awesome to work with! Very happy with our new website and his help in guiding us through implementing the StoryBrand framework into our marketing.

Kibbee Walton

Artisan Portrait

The team at WDW is great!

They helped us create our StoryBrand Brandscript. Also, they did an amazing job with our website.

Jeff Allain

New Economy

ABOUT US

Your StoryBrand Certified Guide, Based in Spokane, WA


Well Dressed Walrus is a StoryBrand-certified marketing agency based in Spokane Valley, Washington, founded in 2011. Curt Stockwell, our founder, is a StoryBrand Certified Guide who has helped hundreds of small businesses clarify their message.
Every messaging playbook we build follows the same brandscript structure that has helped businesses across the country turn confusing marketing into a message that converts customers.

A man with a beard, Curt Stockwell, smiling at the camera, sitting behind a laptop with a "certified storybrand guide" badge displayed in the foreground.
A person with curly gray hair and glasses is smiling and holding a tablet. They are wearing a blue and white striped shirt and standing in an office environment, likely reviewing the new marketing playbook. The background is slightly blurred, with large windows and office furniture visible.

Our Simple 3-Step Process for Clear Marketing Messaging


Messaging Brainstorm Session

We start by guiding you through the Storybrand brandscript as we apply it to your company. Together, we start to piece together who your customer is and what they care about.

Receive Your Custom Messaging
Playbook

We craft and deliver your custom messaging playbook. You receive everything your need to promote your business with a clear and compelling message.

Execution and Ongoing Support

For the next 6 months, we are available to review and consult all your marketing efforts as you implement your new Messaging Playbook across all your marketing.

Are you unsure of who your customers are? Or what makes your company unique?


Often, our clients don’t feel confident that they know their customers well enough to create a solid Storybrand Brandscript. In these instances, we recommend using our Voice of The Customer Market Research service before creating your messaging playbook.

Clearly identify who your target market is. What are their demographics? Psychographics? Pain points?

Learn what your customers think makes your product or service unique, and what they actually care about when purchasing from you.

Receive feedback on areas of improvement within your product or service that will lead to more satisfied customers.

Solidify your marketing message going forward with a Storybrand Brandscript that is built on your customers own feedback. The most reliable way to know your message will resonate.

It’s time to start using the right words in your marketing

with a consistent marketing message that works everywhere.

Frequently Asked Questions


A Storybrand Certified Guide is trained directly through Storybrand to apply Donald Miller’s framework to your business messaging. At Well Dressed Walrus, Curt Stockwell holds this certification and uses it to build brandscripts, messaging playbooks, and website copy that position your customer as the hero of the story.

Pricing depends on the scope of your messaging playbook and how it will be used across your website and marketing. Request a consultation to get a quote built around your business.

Yes. Well Dressed Walrus is based in Spokane Valley, Washington, and founder Curt Stockwell is a Storybrand Certified Guide. That means the agency’s messaging work follows the official StoryBrand framework rather than an in-house interpretation of it. The team works with clients throughout the United States, not just the Spokane area.

A Storybrand Brandscript maps out your customer as the hero, their problem, your business as the guide, the plan you offer, and the success they’ll experience by working with you. It’s the foundation every other piece of your messaging playbook builds from, including your one-liner, tagline, and website copy.

Timelines vary based on how much buyer persona research your business needs. Most playbooks start with a messaging brainstorm session, then move into drafting and review. Request a consultation for a timeline specific to your business.

Your message should connect clearly and authentically. Let’s help you craft a simple, effective message that resonates.