We all want to do a great job serving our customers and we want the best for them. We want to help them succeed and help them avoid failure.
Yet sometimes we work with people who want to change how we do our jobs, they want to do it their way, even though they hired you as a professional service, they want to change your systems or processes. If you allow this it may result in your customer’s failure. If they fail they’ll be upset and can reflect poorly on you and can tarnish your reputation.
In this episode we talk about preparing yourself to have a conversation with your customer of how you help your them avoid failure.