Careers at Well Dressed Walrus

Job Type: Part-time with potential for full-time hours
Location: Remote
Pay Range: $18 - $22/hour

Job Summary:

We are seeking a highly skilled and adaptable Website Development & Support Specialist to join our team in delivering exceptional service. The ideal candidate will possess extensive experience with WordPress development, complemented by a strong foundation in technical support knowledge. This dynamic role requires a blend of creativity, problem-solving, meticulous attention to detail, and collaborative skills.

Responsibilities:

• Collaborate with designers, utilizing provided files and documents to build and update web pages.
• Build, update, and convert responsive web pages that adhere to ADA accessibility best practices.
• Develop complex Gravity Forms with conditional logic, dynamic population links, and captcha/Turnstile integrations.
• Write custom CSS to achieve specific design elements, leveraging Chrome Dev Tools for precise targeting.
• Optimize website content by writing alt text and meta descriptions, and performing basic photo editing (cropping).
• Perform initial assessment and troubleshooting of broken plugins, update requests, and other website-related issues.
• Provide support and clear responses for client inquiries and issues on tickets assigned by the Customer Support Lead.
• Perform troubleshooting and resolution for assigned support tickets, escalating complex issues as needed.
• Proactively manage and follow up on assigned support tickets to ensure timely resolution.
• Collaborate with the Customer Support Lead to create work order invoices and estimates for client projects and services.
• Generate GA4 reports, reset passwords, provide DNS information, and flush website caches.

Requirements:

• Excellent written and verbal communication skills, with the ability to translate technical jargon into understandable terms for clients.
• Comfortable with page development and content updates within WordPress.
• Working knowledge of plugin management, caching strategies, and website backups.
• Familiarity with Web Accessibility and ADA best practices.
• Demonstrated experience in technical support specifically related to websites or general IT.
• Ability to respond quickly and effectively to assigned tickets and internal team members.
• Proficiency in generating reports from GA4 and organizing Google Tag Manager (GTM).
• A True North moral compass and an uncompromising standard of data security and confidentiality.

Would Like to Haves:

• Extensive experience with WordPress development, including setting up sites from scratch according to design styles.
  (We will provide training on our style of this.)
• Ability to read and write HTML & CSS proficiently.
• Advanced knowledge of building and managing Gravity Forms.
• An eye for design and color.
• Experience with Toolset and Custom Post Types.
• A strong proficiency in Google Workspace and a deep understanding of its various applications and tools.
• Experience with cPanel and PHP editing.
• Familiarity with WordPress themes like Kadence, Enfold, Divi, or TagDiv Newspaper, or a willingness to quickly learn.

Tools and Technologies Used in This Role Daily:

• WordPress
• Google Workspace (G-Suite)
• Adobe XD
• 1Password
• Cloudflare
• SupportPal
• WHMCS
• cPanel
• 3CX
• Basecamp
• AI tools (e.g., Gemini)

If you are a motivated and experienced professional with a passion for both website development and support, we encourage you to apply for this exciting opportunity.

We are a Christ-centered company, guided by biblical principles and committed to honoring God in how we work and serve others.