DIY Hosting Package Agreement

  • Do-It-Yourself Website Hosting Agreement

    Fast, Secure Hosting Starting @ $35/mo
  • Your Website URL
  • Well Dressed Walrus agrees to

    1. Keep the server ONLINE (99% uptime guarantee)
    2. Keep the server FAST (we don’t overload)
    3. Keep the server SECURE
    4. Keep your account BACKED UP (at least once daily)
    5. Respond to support tickets within 2 business days
    6. Provide a standard cPanel account with at least these specs
  • I understand and agree

    1. It is MY RESPONSIBILITY to update WordPress software, plugins and the theme regularly.
    2. It is MY RESPONSIBILITY to learn basic website maintenance skills to complete #1 above.
    3. Any questions related to billing, logins, payment history, and password resets are not billable.
    4. Any support-related questions are billed at our current hourly rate ($200) with a 30 minute minimum.
    5. There is a $400 minimum account credit required for us to do any support-related work.
    6. Any account credit I add and do not use for support can be used for any future invoices.
    7. There is a $510 restoration fee in the unlikely event I need to request one.
      EXAMPLE: I installed a bad plugin and my website got hacked. -OR- I updated a plugin and got impatient and interrupted the process and now my website is broken and I need Well Dressed Walrus to restore my site.
    8. Support tickets may be submitted 2 ways:
      1. Fill out a quick form: (bookmark it!)
        https://welldressedwalrus.com/support
      2. Send all relevant details to [email protected]
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