DIY Hosting Package Agreement Do-It-Yourself Website Hosting Agreement Fast, Secure Hosting Starting @ $35/mo My name is* First Last and I agree that I am a primary decision maker for the website located at the address:* Your Website URLMy Phone*My Email Address* Which best describes your reason for selecting the DIY Hosting package?* Your other packages are too expensive but I want to keep working with Well Dressed Walrus I have website maintenance experience and am comfortable doing my own maintenance I’m confident that I can figure it out if pointed in the right direction. Well Dressed Walrus agrees to Keep the server ONLINE (99% uptime guarantee) Keep the server FAST (we don’t overload) Keep the server SECURE Keep your account BACKED UP (at least once daily) Respond to support tickets within 2 business days Provide a standard cPanel account with at least these specs I understand and agree It is MY RESPONSIBILITY to update WordPress software, plugins and the theme regularly. It is MY RESPONSIBILITY to learn basic website maintenance skills to complete #1 above. Any questions related to billing, logins, payment history, and password resets are not billable. Any support-related questions are billed at our current hourly rate ($200) with a 30 minute minimum. There is a $400 minimum account credit required for us to do any support-related work. Any account credit I add and do not use for support can be used for any future invoices. There is a $510 restoration fee in the unlikely event I need to request one. EXAMPLE: I installed a bad plugin and my website got hacked. -OR- I updated a plugin and got impatient and interrupted the process and now my website is broken and I need Well Dressed Walrus to restore my site. Support tickets may be submitted 2 ways: Fill out a quick form: (bookmark it!)https://welldressedwalrus.com/support Send all relevant details to [email protected] Legal Consent* I understand and agree to these terms and have gotten clarity on any questions that I had.NOTE: We will store this agreement along with the date, time and your IP Address. CommentsThis field is for validation purposes and should be left unchanged.